Practical Examples
5. Let's Get Real
To solidify your understanding, let's look at some practical examples of when you might use each type of diagram.
Example 1: Ordering Pizza Online. An activity diagram could be used to illustrate the overall steps: customer selects pizza, enters delivery address, payment is processed, pizza is prepared, pizza is delivered. It's a simple, linear flow.
Example 2: Handling a Customer Service Inquiry. A BPMN diagram would be better suited for this scenario. It could show different departments (Customer Service, Technical Support) and roles (Agent, Supervisor) involved. It could also include events like "Inquiry Received," gateways like "Is the issue resolved?", and data objects like "Customer Account Details." This provides a much more detailed and nuanced view of the process.
Example 3: Software Development Workflow. An activity diagram could be used to show the basic steps: requirements gathering, design, coding, testing, deployment. It provides a good overview of the development lifecycle.
Example 4: Loan Application Process. A BPMN diagram would be ideal for representing the complex process of a loan application. It could show different departments (Application Processing, Underwriting, Loan Approval), events like "Application Received," gateways like "Credit Score Exceeds Minimum," and data objects like "Applicant's Financial Information." The BPMN diagram can show which participants are responsible at each stage of the process.